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Thanks for visiting Sheen Christmas Trees. We will do all we can to ensure you have an enjoyable shopping experience, and that you are completely happy with your christmas trees.
These are the terms and conditions (Terms) on which we supply products to you, these are goods available on www.sheenchristmastrees.com (Website). These Terms are legally binding.
If you place an order on our Website for a product sold by Sheen Christmas Trees, the Contract for the sale of the product is between you and Sheen Christmas Trees.
If you place an order on our Website, please be aware that Sheen Christmas Trees is acting as the principal.
Please read these Terms carefully before you submit your order to us. These Terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you have any questions or require clarification on these Terms, please contact us by referring to the table in clause 1.2.
If you do not agree to these Terms, you must not order any products from this Website or create an account with us.
DEFINED WORDS: In these Terms a bold, capitalised word has a particular meaning. These relevant words can be found in brackets after their meaning. Any reference in these Terms and Conditions to “we”, “SCT” , “us” or “our” is a reference to sheenchristmastrees.com. Any reference to “you” or “your” is a reference to any consumer and these references may be used interchangeably.

1 Information about us and how to contact us

1.1 Who we are

Sheenchristmastrees.com is a partnership operating in England.

1.2 How to contact us

You can contact our customer service team (Customer Service Team) in the following ways: Instagram: @sheenchristmastrees Email: ask@sheenchristmastrees.com

1.3 How we may contact you

If we have to contact you, we will do so by telephone or by writing to you at the email address you provided to us in your order or account.

1.4 "Writing" includes emails

When we use the words writing or written in these terms, this includes emails.

1.5 Your status

You must be at least 18 years old to place an order on our Website.

2 Ordering from Sheen Christmas Trees

2.1 How to place an order

In order to place an order with us, we require you to create an online account with us (SCT Account). When you create a SCT Account, you will need to supply us with your full name and a valid email address. Please also see section 16.1. You place an order on the Website by pressing the Checkout button during the checkout process. By confirming your order, you are agreeing to purchase the product you have selected which shall be subject to these Terms. When you confirm your order, we will take payment for your order by means of your nominated payment method. We will then send to you an order confirmation email detailing your order and any other information we must provide to you.

2.2 How we will accept your order

Our acceptance of your order will take place when we email you to accept it, at which point a legally binding contract (Contract) will come into existence between you and us.

2.3 If we cannot accept your order

There may be circumstances in which we are unable to accept your order, because of something we discover after we send you an order confirmation email. If this is the case, we will inform you of this via email and will refund you for the product. We may be unable to accept your order because: (a) we have identified an error in the price or description of the product; (b) it appears that the order mistakenly duplicates another order; (c) there are unexpected limits on our resources which we could not reasonably plan for; (d) a credit reference we have obtained for you does not meet our minimum requirements or we cannot obtain authorisation for your payment; (e) we suspect that the order has been placed fraudulently; (f) we are unable to meet a delivery deadline you or we have specified; (g) the product is out of stock; (h) a promotional offer or discount code has been used outside of a valid promotion period or has expired; (i) your order location is outside of our delivery area; (j) your order otherwise breaches any of the requirements of these Terms.

2.4 Ordering multiple products

When ordering multiple products as part of the same order, we will inform you, within a reasonable time period, as to whether it will arrival (or can) as part of the same delivery. Please note that we cannot guarantee that multiple products within the same order will be delivered in the same package or at the same time.

3 Our products

The trees and other products sold by us through our Website are manufactured and shipped from a range of different in-house and third-party production facilities based in the United Kingdom and overseas.

3.1 Products may vary slightly from our pictures

The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

3.2 Product packaging may vary

The packaging of the product may vary from that shown in images on our website.

4 Price and payment

4.1 Where to find the price for the product

The price of the product will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see section 4.4 for what happens if we discover an error in the price of the product you order.

4.2 Payment

You can pay for your products using credit card, debit card, any account credit, or any other payment method which we make available to you at the time of your order.

4.3 What happens if we got the price wrong?

It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.

4.4 What to do if you think your order confirmation receipt or invoice is wrong

If you think your order confirmation receipt or invoice is wrong, please contact the Customer Service Team promptly to let us know at ask@sheenchristmastrees.com.

5 Delivery and providing the products

5.1 General information

During the order process, we will notify you of the delivery dates available and the expected timeframe for receiving your order. We will make you aware of delivery charges (if any) before you place your order. It is your responsibility to ensure that the postal information you input for delivery is correct. Errors in the address may cause unnecessary delay and/or result in unsuccessful delivery of your items. You can check that you have the correct UK postcode by using the Royal Mail's handy postcode finder available at www.royalmail.com/find-a-postcode. Please note we are not responsible for the accuracy of the Royal Mail's postcode finder.

5.2 Delivery costs

The price of most products on our Website do include delivery costs. We will notify you of the delivery cost (if any) at the checkout stage before you place your order.

5.3 We are not responsible for delays outside our control

If our supply of the products is delayed by an event outside our control (such as acts of God, natural disasters, epidemics or pandemics, terrorist attacks, war or threat of war, riots, imposition of sanctions, embargo, or breaking off of diplomatic relations, nuclear, chemical or biological contamination, any laws imposing an export or import restriction, quota or prohibition, or failing to grant necessary licence or consent, collapse of buildings, fire, explosion or accident, industrial action, interruption or failure of utility service) then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event. However, if there is a risk of substantial delay you may contact us at ask@sheenchristmastrees.com to cancel your order and receive a refund for any products you have paid for but not received. Your statutory rights as a consumer are not affected.

5.4 If the recipient is not at home when the product is delivered

We operate a "Leave Safe" policy. This means that the carrier will attempt delivery at the recipient's address first. If there is no response, they will attempt to leave the product in a nominated safe place. If the carrier cannot deliver the tree in any of these ways, and the tree cannot be posted through the recipient's letterbox, the carrier will leave the recipient instructions informing them how to re-arrange a delivery or collect the products locally. SCT reserves the right to decide whether to re-arrange the delivery, with any attempts beyond the first possibly incurring additional costs or requiring collection. Throughout this process, the carrier will attempt to communicate with you via phone first, then email. Any communication with you complies with the regulations set out in our privacy policy.

5.5 Re-arranging delivery/collection

If no one is available at the recipient's address, it will be your responsibility to re-arrange delivery or make arrangements for collection with the carrier. Instructions on how to do so shall be left at the time of attempted delivery.

5.6 When you become responsible for the goods

A product, which is the goods we sell you, shall be your responsibility from the time we deliver or attempt delivery of the product to the address you gave us. This includes if the product has been left in the designated “safe space”, an option that is offered at checkout.

5.7 What will happen if you do not give required information to us

We may need certain information from you so that we can supply the products, for example, the delivery address. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and Section 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

5.8 Reasons we may suspend the supply of products to you

We may have to suspend the supply of a product to deal with technical problems or make minor technical changes; update the product to reflect changes in relevant laws and regulatory requirements; or make changes to the product as requested by you or notified by us to you.

5.9 Your rights if we suspend the supply of products

We will contact you as far in advance as practicably possible to tell you we will be suspending supply of the product. If we have to suspend the product for longer than 48 hours, we may contact you to cancel your order and refund any sums you have paid. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 48 hours and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.

5.10 Delivery outside the delivery area (SW14, SW15, TW9)

We will not deliver outside of the relevant delivery areas without request and a delivery address that has been incorrectly supplied to us to enable the delivery of a tree outside of the delivery area shall incur extra fees or suspension of contract. Some exceptions may be made and contact should be made with ask@sheenchristmastrees.com to organize this.

6 Your right to make changes

As a courtesy, we may allow you to make changes to your order on your SCT Account. If you cannot make changes on your SCT Account, then you will need to contact our Customer Service Team by Email at ask@sheenchristmastrees.com (see section 1.2 for contact details). Please have your order or the email address you registered with us available so we can answer your query as quickly as possible. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

7 Our right to make changes

7.1 Minor changes

We may have to make minor changes to a product to reflect changes in relevant laws and regulatory requirements or to implement minor technical adjustments and improvements, for example to address a security threat. Minor changes will not affect your use of the product.

7.2 Significant changes

There may be circumstances where we have to make significant changes to our products. If we do need to make such changes, we will notify you of this. You may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.

8 Your legal rights to end the contract

8.1 Your rights

Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract, including: (a) if what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see section 9.1; (b) if you want to end the contract because of something we have done or have told you we are going to do, see section 8.2; (c) if you have just changed your mind about the product, see section 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods; (d) In all other cases (if we are not at fault and there is no right to change your mind), see section 8.4.

8.2 Ending the contract because of something we have done or are going to do

If you are ending a contract for a reason set out below, the contract will end immediately, and we will refund you in full for any products which have not been provided. You may also be entitled to compensation. The reasons are: (a) We have told you about an upcoming change to the product or these Terms which you do not agree to (see section 7.2); (b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed; (c) there is a risk that supply of the products may be significantly delayed because of events outside our control; (d) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 48 hours; or (e) you have a legal right to end the contract because of something we have done wrong.

8.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013)

For most products bought online you have a legal right to change your mind within 14 days and receive a refund. How long you have depends on what you have ordered and how it is delivered: Have you bought goods? if so you have 14 days after the day you (or the recipient) receives the goods, unless your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or the recipient) receives the last delivery to change your mind about the goods;

8.4 Ending the contract where we are not at fault and there is no right to change your mind

Even if we are not at fault and you do not have a right to change your mind (see clause 8.1) you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the product is delivered and paid for. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund reasonable compensation for the net costs we will incur as a result of your ending the contract.

8.5 Summary of your legal rights We are under a legal duty to supply products that are in conformity with these Terms

For a summary of your legal rights, please see the table below. This is subject to exceptions and is subject to change from time to time. The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following: Up to 30 days: if your goods are faulty, then you can get an immediate refund. Please also see section 8.3.

9 Ending your contract with us

9.1 Reporting a problem

If you have questions or are unhappy with your order, please contact our Customer Service Team via Email at ask@sheenchristmastrees.com (see section 1.2 for contact details). You will need to quote your order, the email address you have registered and the details of the problem with the order. We aim to acknowledge any complaint within 14 days and will do our best to resolve it within 28 days. We may ask you to take a photograph of the product to help us communicate with our suppliers and to correct any future problems. Should it be necessary, we will then advise you how to return your item. We offer 7 days of freshness guarantee for trees. Please note, because trees are perishable, we need to be informed of any problem with your order within three days of delivery to give us the best chance of resolving the issue. We reserve the right to refuse a refund or replacement. If you receive a product from us in error, you must inform our Customer Service Team immediately. Our Customer Service Team will then provide you with instructions on how to return or securely destroy the product.

9.2 Your legal obligation to return rejected products

If you wish to exercise your legal rights to reject products you must return them back to us. If you have ordered a tree, please contact the Customer Service Team for more information.

9.3 Procedure for returns and refunds

We will refund you the price you paid for the products including delivery costs, by the method you used for payment within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. In all other cases, your refund will be made within 14 days of your telling us you have changed your mind. Trees If the recipient receives a damaged tree or they fail to arrive, please contact us immediately so that we can arrange to replace the tree on the next available delivery date or offer a full or partial refund. The amount of partial refund will depend on the specific circumstances surrounding the tree. It is not our policy to offer both a refund and a resend. Where a tree has been damaged we will normally ask for photographs clearly showing the problem so we can use them to determine what is going wrong with our system or our couriers. Refunds cannot be given for trees that have died quickly, unless we understand there to be a genuine problem. It is important that trees are cared for correctly and in line with the instructions provided. Putting them by heat sources or draughts, or failing to change the water will damage them. All trees should normally last five days or longer, although this varies by variety. It is important that we are contacted as soon as possible regarding issues with your order or the product(s) you have ordered. We need to be informed of any issues within three days of the delivery to give us the best chance of successfully resolving the issue.

9.4 When we will pay the costs of return

We will pay the costs of return if: (a) the products are faulty or misdescribed; (b) if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; (c) if we, or on behalf of our suppliers, have requested a return of the product due to a product recall.

9.5 Deductions from refunds if you are exercising your right to change your mind

We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not otherwise be considered reasonable. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

10 Our rights to end the contract

10.1 We may end the contract if you break it

We may end the contract for a product at any time by writing to you if: (a) you do not, within a reasonable time, allow us to deliver the products to you or the recipient or collect them from us/your local depot. (b) you provide incorrect or false data at any point during the contract or on the SCT website.

10.2 You must compensate us if you break the contract

If we end the contract in the situations set out in Section 10.1 we will refund any money you have paid in advance for products we have not provided, but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

11 Sheen Christmas Trees' intellectual property

For the purposes of these Terms, the following words will have the meanings as set out below: IP means intellectual property rights of any nature, including (for example) patents, rights to inventions, copyright and related rights, trade marks and service marks, trade names and domain names, rights in get-up, goodwill and the right to sue for passing off or unfair competition, rights in designs, rights in computer software, database rights, rights to preserve the confidentiality of information (including know-how and trade secrets), and any other intellectual property rights, whether registered or unregistered, and including all applications for such rights, and rights to apply for and be granted such rights, and renewals or extensions of such rights, and rights to claim priority from such rights, and all similar or equivalent rights or forms of protection which subsist, or will subsist, now or in the future, in any part of the world. Content means all text, software, applications, graphics, audio, visual and/or audio-visual material (including but not limited to, music, sound, still visual images, photographs and video), data, database content, page layouts, design and other multi-media content, information and material, including the metadata relating to such content. Unless otherwise stated, all Content on and IP in relation to our Website is wholly owned by Sheen Christmas Trees or its licensors. "Sheen Christmas Trees" is our trademark, and you agree not to display or use it in any manner without our prior written consent. You may use and access our Website to the extent and purpose required for ordering any products and/or services made available by Sheen Christmas Trees in accordance with these Terms. You are not allowed to: remove any notices relating to IP contained in any Content, material and/or products taken from our Website or otherwise; whether for a commercial purpose or otherwise, copy, distribute, show in public and/or create any derivative work from, any material, Content or IP owned by Sheen Christmas Trees without the prior express written permission and licensing by us to do so; use Sheen Christmas Trees, including but not limited to, its Website, Content, IP, products and/or services for any commercial purpose other than in accordance with these Terms; and use any robot, spider, scraper or other automated means to access the Website for any purpose without our prior express written permission. Any rights not granted in these Terms are reserved for our own benefit.

12 Our website

We will always try to ensure that our Website is available 24 hours a day. However, we will not be liable if for any reason the Website is unavailable at any time, or for any period.

13 Customer reviews

By submitting a review on our Website, Google Reviews or any other third party websites you confirm and agree that you are the sole author of the review, your review is accurate and that you are at least 18 years old. For any review that you submit, you grant SCT a perpetual, irrevocable, royalty-free, transferable right and licence to use, copy, modify, delete in its entirety, adapt, publish, translate and create derivative works from that review in any medium or technology throughout the world. You must agree that you will not submit a review that: (a) you know to be false, inaccurate or misleading; (b) is confidential or personal information of a third party; (c) breaches any applicable law, or that advocates, promotes or assists any unlawful act; (d) infringes anyone's intellectual property rights; (e) is or can be regarded as offensive, abusive, threatening or defamatory; (f) promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age, or that may incite hatred or violence against any person or group; (g) references any other website or service; (h) misrepresents identity or impersonates any person; (i) pornographic, obscene or indecent; (j) may harass, upset, embarrass or alarm any person; or (k) comments on any other reviewer. We reserve the right to decline publication of reviews or to remove reviews at our discretion. By submitting your email address in connection with your rating and review, you agree that SCT may use your email address to contact you about your review. We will not pass your details onto any third parties without your consent. SCT accepts no liability for your personal information in relation to reviews you leave on third party websites. We also reserve the right to terminate any contract with users who submit reviews containing any of the aforementioned content. Additionally, we may impose a permanent ban on the use of our services through your account if the review content breaches our terms.

14 How we may use your personal information

We will only use your personal information as set out in our Privacy Policy and Cookie Policy, which are subject to change from time to time: Privacy Policy https://sheenchristmastrees.com/privacy_policy Cookie Policy https://sheenchristmastrees.com/cookies

15 We are responsible for loss or damage suffered by you

15.1 We are responsible to you for foreseeable loss and damage caused by us

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill.

15.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so

This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products; and for faulty products under the Consumer Protection Act 1987.

15.3 We are not responsible for damage or loss arising from your actions

We are not responsible for any damage or loss incurred by you when such loss or damage is caused by negligence, wilful misconduct, concealment of information by you (deliberate or otherwise), breach of these Terms (including the Content Rules) and/or our User Content Terms and Conditions, which can be found at: https://sheenchristmastrees.com/terms_and_conditions.

15.4 We are not responsible for losses to your business

We only supply products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

16 General

16.1 Your SCT Account

It is important that you provide your real name, valid phone number and a valid email address when signing up. This is to ensure compliance with these Terms and so that our Customer Service Team can perform identity verification if you ever contact us about your order. A valid email address is also required to receive any other communications mentioned in these Terms. We will not be responsible for being unable to verify your identity or not being able to assist with your queries if you have used a fake name, phone number or email address. Providing any fake details on signup that are not flagged to us or changed before purchase of any product on the SCT Website could result in the actions outlined in section 16.2.

16.2 Suspension

If you are found to be in breach of these Terms, we reserve the right to suspend your SCT Account, your orders and all access to SCT’s Website. In addition, we are entitled to suspend provision of all or part of our services at any time if we are obliged or advised to comply with an order, instruction or request of any limb of government, or any regulator, court or other competent authority.

16.3 Change of Terms

These Terms may change from time to time and when they do, we will post the new version of the Terms on the Website and the and flag it appropriately.

16.4 We may transfer this agreement to someone else

We may transfer our rights and obligations under these Terms to another organisation.

16.5 You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee)

You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing. However, you may transfer our guarantee to the recipient who has acquired the product. We may require the recipient to whom the guarantee is transferred to provide reasonable evidence that they are now the owner of the relevant product.

16.6 Nobody else has any rights under this contract (except someone you pass your guarantee on to)

This contract is between you and us. No other person shall have any rights to enforce any of its Terms, except in respect of the guarantee as explained in clause 16.5.

16.7 If a court finds part of this contract illegal, the rest will continue in force

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

16.8 Even if we delay in enforcing this contract, we can still enforce it later

Just because we do not insist immediately that you do anything you are required to do under these Terms, it does not mean you do not have to do those things and it will not prevent us taking steps against you at a later date.

16.9 Which laws apply

These Terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.